Your rights under the Australian Consumer Law
Our products come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Faulty or damaged items
If your device is faulty, damaged on arrival or not as described, contact us with your order number and a photo or short video. We will offer a repair, replacement or refund as required by law. We cover return postage for faulty items.
Change of mind
We accept change-of-mind returns within 30 days of delivery for unused items in original packaging. Return postage is paid by the customer. Refunds are issued to the original payment method once the item is received.
How to start a return
Email us via our Contact page with your order number. We will reply within 2 business days.