Refund policy

Your rights under the Australian Consumer Law

Our products come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. Nothing in this policy limits those rights.

Faulty, damaged or not as described

If your item is faulty, arrives damaged, or is not as described, contact us with your order number and a photo or short video of the issue. We will offer a repair, replacement or refund as required by law, and we cover reasonable return postage for faulty items. Where returning the item is impractical, we may ask you to keep or dispose of it.

Change of mind

We accept change-of-mind returns within 30 days of delivery for unused items in their original packaging. Return postage for change-of-mind returns is paid by the customer, and original shipping charges are not refunded. For hygiene reasons, items that have been used on skin can only be returned if faulty.

Refunds

Approved refunds are issued to the original payment method within 5 business days of us receiving and checking the item.

How to start a return

Contact us via our Contact page or at the email below with your order number. We reply within 2 business days and will send return instructions. Please do not send items back without contacting us first, as our returns address may differ from our dispatch warehouse.